Technical Sales Support Engineer

London, UK (Minimal Travel)

Company:

Skyler Technology Europe, Ltd., a subsidiary of Skyler Technology Inc., is responsible for the marketing, sales, and support of the Skyler low latency market data solutions in Europe.

Skyler delivers fastest insights for trading. Skyler’s ultra low latency market data solutions for the Financial Services industry combine cutting edge in-memory database and CEP technologies to address the most pressing market data processing needs of investment banks and hedge funds. Skyler is the leader in this emerging market and known for its extraordinary data processing power, innovation, and expert knowledge of the Financial Services industry.

Job Summary:

This is a great opportunity for you to show off your technical know-how along with your passion for sales and customer support! The Technical Sales and Support Engineer is responsible for providing world-class pre-sales and post-sales support to existing and prospective Skyler capital market clients. The individual will act as the first point of contact for all routine and highly complex customer software issues. You will define customer requirements, setup and install customer specific evaluations, document activities and develop and maintain documents on architecture, configuration, policies processes and procedures. You will identify, analyze and escalate customer issue and provide proactive recommendations as necessary. In this role, you will be required to be technically astute, along with having strong organizational and people skills. You must have the ability to work closely with Skyler’s customers as well with Skyler’s engineering and QA team. The Technical Sales and Support Engineer’s input will be critical in our continuous improvement process.

Skyler offers a competitive salary, excellent benefits, and a great working environment. The candidate’s work hours are flexible and the candidate has the opportunity to work from home. We are an equal opportunity employer.

Experience:

• Working knowledge of C/C++, Linux, Unix, Windows required
• Java, SQL knowledge is desirable
• In memory or relational database understanding
• Working knowledge of customer support tracking tools
• Technical sales experience desirable
• Technical support experience desirable
• Exceptional customer service experience required
• 2 – 3 years in financial services industry experience required
• Market data technical support experience desired
• Pre-Sales technical support experience required

Education:

• BS/MS Computer Science or equivalent major in Applied Science or Mathematics

General Requirements:

• Strong software development background, detailed technical knowledge and knowledge of market data applications.
• Good problem solving skills; ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during periods of low customer tasking, and be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Ability to work as part of a team as well as independently.
• Excellent oral and written communication skills
• Identify problems, their causes and the effects and produce appropriate recommendations based on the evidence to hand.
• Knowledge of relevant solution sets, products specifications, performance criteria and end user applications.
• Ability to work in a key customer facing role.

Travel Required: Periodic four day visits to California headquarters.